Customer Service Survey
Bathroom remodel 11/2021- Joe was amazing, polite and courteous. He started the work on a Monday and was finished ahead of schedule that Thursday. He was here every day at 08 am until 5 pm. He cleaned up after himself everyday. We are very pleased with the quality of the wall surround and and tub, workmanship in repairing our bathroom floor, installing tile, baseboards, vanity, cabinets, towel bars, electrical and painting. - 12/17/2021
I inquired about a bathroom remodel for a personal property. It was followed with a virtual conversation with Joe and then an at-home consultation. The experience was excellent. I was completley comfortable with Joe who had clear experience, good advice, and was trustworthy. In a world loaded with people that do these jobs, Joe and his team stood above the rest and I'll certainly recommend him to friends and customers. - 8/17/2021
We recently decided to start looking at getting some new windows for our home. We did a lot of research and had several companies give us estimates and share their ideas. It was getting more and more frustrating. But then we found Nate at Windows Depot and not only did he educate us but also was so personal and gave us what we feel is a great product and at a very fair price. I'm sure we drove him nuts with all the changes and questions but he was great to deal with. We just love the new windows especially this kitchen window that the other places we talked to said can’t be done like this. - 8/17/2021
I just bought a REALLY old house that needs a lot of work and, since I’m new to this area, finding the right people to hire is not easy. However, I really lucked out when I called Window Depot! Jason was polite, patient and very knowledgeable. He brought samples and gave me all the information I needed to make an informed decision, without pressuring me at all. I’m extremely happy with the experience, and I would definitely recommend Window Depot USA of Milwaukee. - 6/17/2022
I did not know that Window Depot of MKE also did bathroom remodels, but they do. The process was quick and easy from the initial planning stage to completion. Steve and Sean are friendly and knowledgeable sales guys. Joe, the actual installer, was amazing. He did all of the work himself, including removing a cast iron tub and building a new shower wall with a plumbing reroute. He was punctual each day, left the area tidy at the end of each day and left us access to the toilet, which was very helpful. He then installed a new Congoleum floor which is gorgeous. Joe was always easy to contact with questions. The cost of the project was reasonable compared to a total remodel, and we opted to keep our original cast iron sink. I am very pleased with the look and safety of our new walk in shower. Thanks, Window Depot. - 8/17/2021
Our house is 101 years old this year. Every window was junk and almost all were nearly impossible to open and/or missing the screens. Almost 4 years ago we got all 18 of our downstairs windows replaced. Now tonight we ordered all 10 of our upstairs windows to be done. We love working with this company! John Meisenheimer is fantastic to have as a consultant. He knows the business and how to get you the best deals. Plus he's just an all around nice guy to talk to. Our house has gotten so much more efficient and leak free! It's so nice not having random breezes coming in. The ease of opening and cleaning them is so worth it!! I can't wait for the upstairs to be done! - 8/17/2021
We need to replace all 12 windows in our sunroom. John Meisengheimer from Window Depot came to show us what was available. John was so knowledgeable about what we would need as far as the windows in the sunroom. The windows were very energy efficient and they look great. He worked with us on the price showing us several options. He was a pleasure to work with him and look forward to working with him on our project. - 8/17/2021
Window Depot Milwaukee installed 8 new windows in my house in 1 day -- their installers did an amazing job! The new Aeris windows, including 2 casement windows and 6 doublehung windows, are solid and tight -- no more drafts/leaks for me -- and they look gorgeous. I am SO pleased with this upgrade to my nearly 100-year-old house! I'll be getting more windows in the future, and will be going straight to Window Depot Milwaukee for them! - 10/17/2021
My salesman Solomon sold me on the idea of the triple pane windows being the best way to go and then he got the head man Nathan to give me a deal for 21 windows. This has been the most rewarding experience that I have ever witnessed during a business transaction. They did the measurements 7/29/21. On 9/27/21 A 2 man crew by name of Steve and Pedro came and Blessed my home with workmanship, expertise and professional courtesy second to none..In three days they transformed my lovely house into a beautiful home and for this I will be forever grateful. - 10/17/2021
Window Depot did a great job remodeling my bathroom. The guys came in and demoed the bathroom, cleaned it all out and started prepping for the new shower base and walls. Most of the work was done the same day. They were back early the next day did some final touch ups and framed out the window. Clean up was done and they left me with a beautiful new bathroom. Happy Happy 😊 - 4/17/2022
I had such a great experience with Window Depot installing my new bathrooms that I repurchased brand new doors from them too. Owner Nate & rep Solomon both went above & beyond to fulfill my needs & keep me a happy customer. I highly recommend Window Depot to anyone for all your home improvement needs. - 12/17/2021
My husband I have chosen to have the exterior of our home updated with Window Depot - windows, siding and entry doors. We had met with several companies for comparison already. We felt that the quality of the products and price that was offered was the best fit for our needs. We worked with Adam Lee to fine tune all the details of our specific job. He took plenty of time to make sure all of our question were addressed to our satisfaction. We are looking forward to starting the renovation on the exterior of our home and having the peace of mind knowing that the work is all warrantied! - 8/17/2021
I had Window Depot remodel my bathroom and they did a fantastic job. I had an old tub with form seats and it was hard to move around. I know have beautiful subway tiles walls and a shower pan to match. So much room. What a great difference. The install was fast and the clean up was done in no time. The workers were pleasant and informative. So easy to clean. Very happy with my new bathroom. Thanks Window Depot. - 4/17/2022
A year ago we used Window Depot to replace all our windows. We worked with Sean, who is fantastic: not pushy, gives you all your options. They did amazing work. The aluminum working around the window exteriors is top notch craftsmanship. We just went back to them for gutters and aluminum facia. Again, Sean gave us tons of options and a great price! - 8/17/2021
Upgraded my patio door using a virtual visit ( which was very comfortable as I wasn’t interested in a company sending someone to my home ) Install was very clean, patio door made that whole area of my home look better. I purchased a triple pane and world of difference in the sounds from outside. No complaints from start to finish, everyone was nice and went smooth. (Used a no interest for a year loan). If I had to come up with something to improve I’d say the screen, but I’ve since heard they upgraded the screens when I inquired about my other windows. Thank you guys for the help. - 3/17/2022
I highly recommend shopping with Window Depot & their outstanding representative Solomon Roberts as he gave us an amazing opportunity to own the #1 windows in the United States. Solomon was very personable, informative, & made the purchasing process fun. We're very excited for our new Windows & being a part of the Window Depot family. - 10/17/2021
I called the company for a quote about my project. I had to replace all the windows around 40 to be exact and the siding. They were very helpful. I talked with Nate and after explaining what I want he managed to provide a reasonable solution for my project. What I appreciated is that he was straightforward and knowledgeable about the products, explaining in details how the job will be done. In my case some other companies gave me totally crazy numbers which I didn't even consider. They're are currently working on the project but so far communication is great. I'll follow up with before and after photos. - 8/17/2021
I am so thrilled with my new siding!! This company has been fantastic keeping us updated each step of the way. The workers were awesome and I have a whole new house in just 2 weeks. I wish this would let me post before and after pictures because the transformation of my house was amazing! - 8/17/2021
On a whim I contacted Window Depot who initially did my siding years ago to see if they could help me with an unusual repair. I spoke with Tracy who requested pictures to see if they could help. She was friendly, helpful, and had good follow up. After a few communications, she said that they would be out to do the repair! Mark and Chris were here on time, asked a few questions and started working. Three hours later they were done. The repair looks better than I imagined. They were friendly and respectful of my property. I am 100% satisfied with my interactions with this company on helping me out of my repair issue. Dealing with these three individuals has been a pleasure!!! - 6/27/2022
Thrilled with our window install last year and just ordered doors! About a year ago we were looking to replace seven windows in our house. We had a great virtual visit with our salesperson Adam Lee and appreciated using the HOVER app to take photos and create a 3D rendering to engage safely in the midst of COVID. He walked us through the options and was incredibly patient with our questions. The windows were ordered and arrived on schedule. They worked with us to navigate our work from home schedules to coordinate the install. Mark and Chris, the installer team, did fantastic work and were meticulous in cleaning up all debris. One of the windows arrived broken and was reordered with a rush order. When the final window came in, the crew also updated the trim on another existing window to match. The new windows have helped tremendously with reducing noise and increasing energy efficiency. - 1/17/2022
We hired Window Depot USA of Milwaukee to replace our siding and windows. They helped us choose the right materials and colors, and the workers did an amazing and thorough job. Our building looks beautiful. We appreciate the attention to details and the fact they follow through with any changes that need to happen in the course of work. They are even helping us with replacing missing and damaged during delivery window pieces, which we probably would have to handle on our own. Excluding these pending corrections we are waiting for, the project was completed in the time frame discussed as promised. - 8/17/2021
My salesman, Jon, was very knowledgeable, articulate, easy to talk to and with. Not pushy or arrogant. A refreshing example of how a salesman should be. Very up front on what Window Depot can and can't do for us but after discussing what we needed, he offered a couple of obtions that would give us the bathroom remodel we were desiring. Jones was very courteous and respected our time, our home and us. Initial consultation was very thorough and is only as long as you want it to be. Jon spent more time with us answering numerous questions we had along the way and helping us decide on best materials and colors to use for our current design in the bathroom. Since we requested financing options, that generally takes longer due to the paperwork involved. All in all, we had a great experience communicating our needs and desires to Jon with regards to our bathroom remodel and he listened. He would be a main reason we would consider Window Depot for another Service. Outstanding salesman and person. - 8/17/2020
We were very pleased with Tim Berres’s presentation and his personality. Tim seems like a great guy and he sure does know his stuff. One thing my son mentioned was Nate presentation was a bit long mainly because he had errands to run so he was getting a bit antsy. As for my side being the customer I was shocked by the total cost but was so very pleased when we had reached an agreement with price. Needless to say my son was extremely pleased. We have a lot of confidence that you’ll do the job and you’ll do it right. Thank you - 4/17/2022
I worked with Nate! This is the second time we have used window depo! Everything from ordering to installing went by super fast! The guys that came to install, where super friendly. I know we would definitely recommend Nate! And we will be using them again when we do the rest of our windows! Nate’s always been able to answer any questions we have had threw this whole process! - 5/20/2022
My 2 angled bay windows were expertly installed by Mike and Jack and they look FANTASTIC! There was a little “snafu” when I noticed the middle window was narrower and the 2 side windows were wider than my old windows which meant my custom blinds would no longer fit! Ugh! Nate was wonderful and very understanding regarding this issue and worked with me on handling this problem. Thanks, Nate!
I am a returning customer at Window Depot and would highly recommend them to anyone. Who knows, maybe a new front door next??? - 6/18/2022
This sounds very strange, but I am giving this review without even having work done at this moment. I have been more than impressed by Nate and his team as they prepared to help me with my deteriorating roof. Everything was set to go and unfortunately on my end, I had to shift my financial focus to a failed septic system this year. But honestly, between the company's utilization of tech, knowledge of their product, and adaptability to my needs as a potential customer, I will recommend Window Depot to all of my friends and family. Speaking to Nate and Joey, I thank you both for your help and expertise and look forward to a bright business relationship with such an amazing company in the upcoming years. - 8/17/2021
Love, love, love my new triple pane kitchen window. Had to replace an old, gigantic (72x36), inefficient garden window which was a complete eye sore (pictures below). My partner and I worked with Nathan who was super patient and walked us through ordering a custom kitchen window. The installers were courteous and efficient, taking time to answer my questions and they even put a window screen back up that had fallen off from one of my other windows. Will be calling them again soon for more window work 🙂 - 5/17/2022
What a great experience!!! The rep who came out was very kind and knew what he was talking about... I was along for the ride because my mother needed some windows and siding. This was the 4th company she had out. Price was good and the quality was the best that we could find! I just set up an appointment for my roof! - 6/17/2022
Steve was very informative while scheduling my appt . Had a small issue with the appt contractor became ill and couldnt make it and was notified on very short notice i was very displeased by this. Owner personally called me and made me feel very comfortable with continuing to do business with his company. Hoping we can get all of my projects complete. - 8/17/2021
The experience with Windows Depot USA of Milwaukee was great overall. Emails was responded within a timely manner. A job that was supposed to take three days to install all the windows took only two days. The two associates that came to install the windows was great to talk to, very knowledgeable and friendly. After all the three pane windows was installed on the house, there was definitely savings on our monthly energy bill. Would definitely recommend Windows Depot USA of Milwaukee. - 2/16/2022
The installation team of Mark and Chris do an excellent job, nice installation and sealed fit with trim, and trained us how to operate the tilt-in windows. I would ask for them by name to make sure the job is measured and done right the first time. They respected our property and cleaned up after themselves well. I'm definitely inviting them back for the next phase window replacements in my home. - 8/17/2021
While the work has not been done yet, the customer service this far from this company has been stellar! I met one of the reps in 2018 at a booth during chocolate fest (sorry his name escapes me) and he followed up with me recalling our encounter and asked if our renovations plans were on schedule for 2021 as we had stated back then. Amazing! Joey (I hope I got that right) was great in helping me select materials and get the specs and quoting started. And finally, Nathan really brought the project home for us and we were able to select more than I could have ever hoped to do with this endeavor and was able to lock in the price while I'm waiting for financing options from my bank. I am really impressed with their customer service and looking forward to the upgrades to my home. - 8/17/2021
He was the best person we’ve spoken. Very honest and informative. We learned a lot from him. It was a joy to have him explain the product to us. He also was an awesome person in general. We would recommend him to everyone who would what any of his products. He was not pushy and made sure we were completely satisfied. He’s the BEST. Thanks for sending him! - 8/17/2020
Updated Review - We had a second set of windows installed from the same company. Great windows and solid installation! Talked directly with the owner on a webinar. He was very personable, a straight-shooter, provided excellent information, and offered great prices for great quality. - 8/17/2021
I have dealt with Nate and the people at Window Depot several times and have always been pleased. Punctuality, attention to detail, and an overall excellent level of caring for their customers has driven me to deal with them anytime I have need. Thanks Window Depot USA of Milwaukee, you guys are great!!! - 5/17/2022
We first set up an appointment with Sarah. She was great! Tim came to talk with us and was so knowledgeable. He had some excellent suggestions. We then spoke with Nate who finished the process, using amazing computer graphics. We know exactly what our house will look when finished. We are so excited! - 8/17/2021
Our Process Ensures a Smooth, Worry-Proof Project from Start to Finish
Here’s What To Expect When You Work With Us
Many home improvement projects don’t go according to plan. And the reason is simple: many companies lack the proper procedures to prevent problems and ensure a smooth experience.
At Window Depot USA of Milwaukee, we understand that stellar results and a great project experience are the product of a carefully developed system of protocols. That’s why we’ve spent hours upon hours perfecting a process that removes ALL the usual hiccups, hitches, and headaches from home improvement. And when you combine our time-tested, proven processes with our full line of high quality product offerings from the nation’s top manufacturers, it’s easy to see why Window Depot USA of Milwaukee has established itself as the area’s most trusted and reliable name in replacement windows, exterior doors, siding, roofs, and even new baths/showers.
Replacement windows, exterior doors, siding, roofs, and even new baths/showers are big investments. You really want to make sure you’ll love the look you choose years from now. That’s where our team here in Milwaukee comes in. Our process revolves around providing the best products from only the top manufacturers for your specific tastes. Our trained consultants work with you to find the exact style and look you want. Then we create a distinct solution just for you. There are no “plug-and-play” projects at Window Depot USA of Milwaukee. Each job is custom-tailored to that customer’s needs.
With your home measured and products chosen, we special order exactly what you have requested. It can take several weeks to arrive, so while this part of the process can seem like “downtime”, we’re just getting started. While waiting for your materials, we’re busy coordinating the details of your project and assembling a handpicked installation team. Once your materials arrive, we map out a precise installation schedule. We’re always actively working on your project to ensure it’s done as quickly and efficiently as possible with as little impact on your life as possible.
We have distinct and highly detailed installation processes for our replacement windows, exterior doors, siding, roofs, and new baths/shower services. Yes, special processes for each and every service we offer! At Window Depot USA of Milwaukee, we employ highly experienced and specially trained technicians. All of the products and materials that go into each installation are of the most premium grades available. And because we pay close attention to the details, you’re always assured of the very best home improvement project possible.
After we’ve installed your project, we perform a 42-point inspection to ensure everything was done up to our exacting standards. Then, we always perform a final walkthrough and invite you to join us. If something is incorrect we will find it and we’ll fix it immediately. Our team catches things the homeowner may not even notice.
Installation is not the end of our relationship…in fact, it’s only the beginning! We provide a free lifetime labor warranty with a transferable feature for our replacement windows, exterior doors, siding, roofs, gutters, and replacement baths/showers. Our warranty covers everything – labor, materials, and even (in the case of windows and doors) homeowner accidents. For FREE. For LIFE.
Get Your Free, No-Pressure Estimate
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